Terms and Conditions From Nuremberg Tours (hereafter NT)
Tours Provided NT
Full details on NT regular public walking tours and private tours are described in the NT brochures and on the internet web site www.nurembergtours.com.
For public and private tours, NT reserves the right to make changes to itineraries if the route of the tour is disrupted by events beyond NT’s control, such as failures in the public transport system; or state visits in central Nuremberg leading to road closures; or any other unforeseeable event.
Prices for tours paid in advance are binding once the purchase is complete. Tour prices include mandatory value added tax (MehrWertSteuer). There is no extra charge to the client for using the internet to pay for tours in advance. NT reserves the right to change prices for any of its services at any time, but tickets purchased through the website prior to any changes are unaffected and remain valid. In the event that prices are lowered, there is no entitlement to a refund for the difference in price.
For fixed scheduled tours, the client may pay by credit card when purchasing a ticket or in cash on the day of the tour. In either case, prices do not include the clients’ transport costs to the tour meeting point at the Central Train Station (Hauptbahnhof) if these are incurred. The cost of the use of public transport during the tours is included in the ticket price.
For private tours, prices include the cost of the guide and, in the case of motorized or bus tours, all costs relating to the vehicle. Other costs, such as entry to palaces, refreshments, public transport, etc. are not included in the price. When the deposit payment is received, NT will e-mail the client, to confirm the length and type of tour, the starting place and time, and any other relevant information. When this has been confirmed by the client, the private tour contract becomes binding.
Cancellation and Rescheduling Conditions
- Fixed Scheduled Tours
These tours run in all weathers and on all public holidays, except from December 24th, 25th, 31st and January 1; in the extremely unlikely event that a fixed scheduled tour is canceled by NT, a full refund is payable to the client.
If a client cannot attend a tour for any reason, we regret that it is not possible to refund the advance purchase of tour tickets by credit card for any reason. If NT receives notice in writing more than 72 hours ahead of a fixed scheduled tour for which tour tickets have been bought, NT can reschedule tickets for a later tour for no additional charge.
- Private Tours
A deposit is necessary for all private tours. Up to 72 hours before the tour, a cancellation fee of €40 + 19% VAT per guide and per vehicle will be charged. For “short notice” cancellation of fewer than 72 hours, the agreed fee for the tour will be charged in full. In cases where the group is late or delayed by more than one hour, NT reserves the right at its own discretion to cancel the tour and charge the full amount. All cancellations or changes must be confirmed in writing.
For third party services booked through NT, such as hotel reservations or taxi or coach hire and so forth, the cancellation policy of the third party service provider will apply.
Data Privacy Protection
NT would like to point out that private data that is necessary for business transactions will be processed and saved accordingly. NT will not, however, pass on this data to others.
Place of Jurisdiction
German laws apply. Any disputes arising hereunder will be settled before a competent German court of law.